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Help & FAQs2024-09-18T21:51:53-05:00

What is a Top to Bottom Deep clean?

How many people will be cleaning my home?

What happens if you are not satisfied with our cleaning service?

Now offering inside Window Cleaning Services

If you think hiring a professional cleaning service is expensive, try hiring an independent cleaner and see how costly that can be. A professional cleaning service is usually bonded, insured, and well-established. While starting a service-based business is easy, it takes commitment and skill to maintain it. Professional companies like ours hire only employees who have been vetted and background-checked to ensure that only trustworthy people are in your home. Make sure you do your homework and ask questions about who you let into your home. It’s important to understand the service they will provide, their liability coverage, and their level of experience. This can prevent costly issues.

Throughout our many years in business, we have heard many concerns from customers about hiring a professional cleaning service. Damages to their homes occurred because the housekeeper they hired was not properly trained on what to use or simply refused to accept responsibility for the damages, leaving the customers with unexpected expenses. Another common and unfavorable outcome is the liability of someone being injured while cleaning your home, which could cost you thousands of dollars in medical bills. If the person is not an employee of someone else, they are technically your employee, which means you are responsible for their payroll taxes.

Never be afraid to request references. This will give you peace of mind that they are trustworthy and capable of accepting feedback while providing the service you were promised. The last thing you want is to invite someone who is untrustworthy and takes advantage of you. Hiring a professional cleaning service like ours will give you peace of mind that you will not be held liable for any injuries, damages, losses, payroll taxes, or the responsibility of managing a cleaner.

Being a mom and or a busy professional is not easy and we know that having us relieve you from some of those tasks will be a lifesaver for many. At the end of the day, the frequency of the cleaning will depend on your needs, your budget and lifestyle. If someone in your home suffers from allergies, keeping your home clean can provide significant benefits for your health and well-being. If you are like most of our clients who have a family including kids, pets or both you probably need to have a cleaning service at least every two weeks. Whatever you choose, we are happy to accommodate you and give you back what we all value the most, time.

When deciding between monthly cleanings and every two weeks cleanings, it’s essential to consider your lifestyle and budget. Monthly cleanings are an excellent option for those with limited financial means or for individuals living alone without kids or pets. This choice allows you to maintain a basic level of cleanliness. On the other hand, opting for cleanings every two weeks can be a game-changer for busy professionals, parents and families. This option essentially buys you time, freeing up your weekends for enjoyable activities like crafts, sports events, or museum visits instead of spending your Saturday cleaning. Imagine the relief of coming home to a freshly cleaned house every week or every two weeks; it can significantly enhance your well-being. According to many of our recurring clients, the amazing feeling of not having to clean your home can be quite addicting! While not everyone can afford weekly or bi-weekly cleanings, those who can find it to be a priceless investment that benefits the entire family, providing more time and less stress.

The cost of house cleaning services can vary widely because every home is unique. To simplify things and avoid confusion, we offer flat rate pricing. Your initial visit will generally be more expensive than recurring maintenance cleanings, as the first cleaning typically requires more work and effort. This effort includes hand wiping every reachable surface and removing old dirt, which distinguishes initial cleaning from maintenance cleaning by focusing on deep cleaning and addressing long-standing dirt. The cost of cleaning your home depends on several factors: the size of your home, the scope of work, the condition of your home, the frequency of service, and any additional services you might need, such as cleaning inside the refrigerator, inside windows, or dishwashing. If you have a specific task in mind, please call us directly at 832-483-5721. After your first cleaning, we will set a price for recurring cleanings, which are usually about 40% to 50% less than the initial cleaning price.

Leave the cleaning to us! You don’t have to clean before we arrive, but always recommend that you put away any dishes, and pick up as many items as you can from the floor and surfaces. This will allow us to get to as many areas, provide the best quality and keep your cleaning cost reasonable. Tidying up your home before we arrive will also allow our technicians to be more thorough and efficient. This will also protect your belongings from being damaged or misplaced during the cleaning process. If you do not have time to declutter, please let us know beforehand so we can upgrade your cleaning and pricing to allow extra time to help you with this task.

During our initial cleaning we recommend a top to bottom cleaning. A Top to Bottom Deep Cleaning is thorough cleaning that takes care of any buildup in the shower, bathtub, etc. It basically takes care of any “old” dirt in your home.  During a deep cleaning we try to hand wipe all reachable areas such as baseboards, door frames, light switches and everything else we can reach with a step ladder. We also spend additional time deep cleaning the bathrooms and kitchen. This deep cleaning will cost more than a recurring cleaning. On recurring maintenance cleanings we focus on maintaining your home clean by taking care of any “new” dirt. We dust, clean and disinfect your common areas, bathrooms and kitchen. We will also vacuum and mop all your floors. It is recommended that you upgrade to a Top to Bottom cleaning every few months. 

The cost of recurring cleanings varies but it is usually at least 40% cheaper than the first initial cleaning.

Choosing Detail Cleaning Services means opting for a professional, Veteran-owned maid service company with over 15 years of experience. Our mission is to enhance lives, one cleaning at a time, by offering top-quality services and creating jobs our employees are proud of.

We provide a 100% customer satisfaction guarantee and have an excellent feedback process, sending you a text and email after every cleaning, making it easy for you to provide any feedback at any time. Our employees undergo rigorous training and criminal background checks. We are bonded, insured, and pay all taxes, ensuring you don’t face any difficult situations just to save a few dollars.

We stand out with our unique guarantees. Our Zero-Cancellation Guarantee ensures that if we ever have to cancel, your next cleaning is on us – a testament to our commitment to reliability. Our 100% Happiness Guarantee promises satisfaction; if you’re not happy, we’ll make it right. Our No-Bind Promise means no contracts, showing our confidence in the quality of our services. Lastly, our Complete Clean Guarantee ensures a thoroughly cleaned home every time, without rotating areas.

Additionally, we give back to the community through initiatives like Cleaning for a Reason, Hope for Three, and our annual food drive.

Choose Detail Cleaning Services for a reliable, high-quality cleaning experience that meets and exceeds your expectations, all while supporting a Veteran-owned company dedicated to making a positive impact in the community.

Yes, you are welcome to do so! You can add a tip to your bill as a one-time gesture or as a recurring tip. All tips go directly to the technician who cleans your home. If you decide to leave a cash tip, please include a note so the technician knows it is for them. Tips are never required, but we do encourage them, and our cleaners truly appreciate your generosity!

We always enjoy meeting our clients, but we understand you are busy, which may be the main reason you are hiring us. The majority of our clients are not home when we clean for them. All we ask is that you provide us access to your home and any specific instructions that will help us serve you better. If you do decide to be home, we ask that you eliminate as many distractions as possible so that our cleaning technician can work uninterrupted. All of our employees are trustworthy professionals who have been background-checked. If you have any questions about this, please remember we are always one phone call away!

We handle all items in your home with care to avoid any damages. However, accidents do occur so if something is damaged by our team we will contact you to determine the best course of action. To minimize accidental damage please do the following; secure fragile items, avoid leaving tippy objects and improperly hung picture frames. Please move expensive items to a place we do not clean. All damaged items must be reported within 30 days. We use a training program that has been tested and proven by hundreds of cleaning companies over the past 30 years. Our program provides our cleaning staff with the necessary skills and knowledge to perform their duties to the highest standards, ensuring that our services exceed your expectations and significantly reduce the chances of damages to your property or belongings.

We value our employees and invest a significant amount of time, energy, and expense into our screening, hiring, and training processes. Unfortunately, some people attempt to obtain quality services without paying for them by soliciting our employees directly. To prevent this, our customers and employees agree to our “unfair solicitation agreement,” which helps us safeguard our ability to provide the best staff to our deserving customers. Please help us maintain our extraordinary success by not soliciting our employees for direct hire.

Never. We are so confident that you will love our services that we do not require contracts. If you wish to discontinue services, we ask that you notify us at least 5 days in advance to avoid any last-minute cancellation fees.

We love pets and enjoy being around them. However, if your pet is nervous around strangers, please secure them for the safety and comfort of our cleaning technicians. If your pet is friendly, please provide us with their name so our cleaners can get to know them. As a busy professional, you may not have enough time to clean up all the pet hair. Just imagine how convenient it would be to come home after a busy day without the worry of cleaning up after your furry friend. Call us today or visit our website to get a free estimate for our services.

Absolutely. We do not sell or share any of the information you provide, including your name, contact information, or any other personal details. All information is kept internal and used solely to better serve our clients, never shared externally.

The time we spend in your home will depend on the size of the home, the frequency of the cleaning, and the condition of the home. Our technicians are never rushed to finish cleaning. In fact, they are encouraged to take their time, check their work, and provide excellent service.

Before the initial cleaning, we ask that you provide us with entry instructions. These can include having someone there to let us in, providing a code for any keyless doors, a keybox code, or the location of a hidden key.

How do I create a Detail Cleaning Services Account?2022-02-15T14:52:26-06:00

When you book online, an account will automatically be created for you. You may login into your account at any time via https://detailcleaningservices.maidcentral.com/Account/Login.

 

Do you service my area?2020-07-29T14:21:56-05:00

We service most of Houston and surrounding areas (Bellaire, Cypress, Fulshear, Jersey Village, Katy, Missouri City, Pearland, Richmond, Sugar Land and Tomball). If you are not sure if we service your area please contact us.

What is included in the “The Essentials” cleaning package?2020-07-29T14:23:15-05:00

Standard cleaning only includes cleaning kitchen, all bathrooms and in the other rooms only vacuum/mop floors.

All Rooms

  • Sweep/Vacuum & Mop Floors*

*For this package, floors need to be picked up and straightened for us to get to as many areas as possible.

Kitchen

  • Clean & Sanitize Sinks
  • Wipe Down Counter tops & black splashes
  • Load Dishwasher (if empty)
  • Cabinets fronts hand wiped
  • Clean Appliances Exteriors (Oven, dishwasher, refrigerator)
  • Polish stainless steel appliances
  • Microwave inside & out
  • Small appliances wiped
  • Sweep/Vacuum & Mop Floors
  • Clean furniture, tables & chairs

Bathrooms

  • Clean & Disinfect Tubs & Showers
  • Clean & Disinfect Toilets inside/out, including base & behind
  • Clean Sinks, Counters & back splashes
  • Clean Mirrors & Polish Chrome
  • Sweep or Vacuum Floors
  • Mop Floors
  • Dust Wall Hangings
  • Dust & Clean Furniture
  • Clean door from both sides and door frames
  • Cabinets fronts hand wiped

We also offer extra services like cleaning inside the inside the oven and inside refrigerator, and those can be selected on the booking form when you select service.

How much will it cost?2020-07-29T14:24:12-05:00

To get an estimate please go to our Instant Quote page or call us to email you an estimate. The final price will be calculated before you confirm appointment and provide payment.

Do you bring your own cleaning supplies, products and equipment?2020-07-29T14:25:13-05:00

Yes, we will provide all the necessary supplies. However, if you have special products you will like us to use we will be happy to accommodate you if possible. Please keep in mind we are not liable for any damages that your supplies may cause to the home. Our supplies are tested and proven, more importantly the maids are trained on how to use the supplies we provide them.

Can I request special tasks or extras?2020-07-29T14:25:28-05:00

Yes, you can add extra services when booking online. If you do not see the extra option you want, please call us and we will try to accommodate you. You can also email or log into your account and add any comments you would like to be applied to your service.

Do you require contracts?2020-07-29T14:31:25-05:00

Never. We are so confident that you will love our services, no need for contracts.

Is there a cancellation fee?2020-07-29T14:31:57-05:00

We would greatly appreciate a 48 hour notice for any re-scheduling or cancellation. We understand emergencies do arise unexpectedly but our business incurs losses when appointments are not cancelled on a timely manner. There will be a $50 cancellation fee for all appointments cancelled or rescheduled less than 48 hours before scheduled service. This fee will apply if cleaning tech shows up at your home and cannot be let in. There will also be a cancellation fee for utilities (water and electricity) not being on for move in/out cleanings.

Do you offer gift cards?2020-07-29T14:32:16-05:00

Yes we do! They are wonderful gifts. The can be for birthdays, Christmas, Anniversary, Mother’s Day, Valentine’s Day, Baby Showers, Housewarming, etc. Click here or call us to get one.

Should I tip the maids?2020-07-29T14:32:31-05:00

A tip is neither required nor implied. It is appreciated because it is indicating you liked their hard work.

What is your 100% satisfaction guarantee policy?2020-07-29T14:32:49-05:00

We pride ourselves in providing the best customer service in town. The maids are never rushed on a job. We named our company “Detail Cleanings” because we truly believe every aspect of the service is important. If you feel like the quality of the job was not what you expected, please call or email us within 48 hours and we will re-clean any area that was missed at no extra charge.

Any feedback is always appreciated, both positive and negative. If a small area was missed please let us know- we do not want to make the same mistake twice. We strive to improve our customer satisfaction on a consistent basis.

Can I trust my cleaning professional?2020-07-29T14:33:12-05:00

All of our cleaning techs are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working for us.

What happens if something goes wrong during my appointment?2020-07-29T14:33:30-05:00

If something goes wrong, your cleaning team will call the office immediately. Our office staff will then notify you of the issue and we will find a resolution.

Is my billing information kept safe and secure?2020-07-29T14:33:55-05:00

Yes it is definitely safe and secure. Our booking page is protected by extended validation ssl and no credit card information can be viewed, even by our office staff. We will only be able to see the last four digits of your credit card number. In addition, all credit card transactions are proceed by stripe and is layered on their own 256 bit security.

How long will it take us to clean your home?2022-07-06T08:18:19-05:00

YOU’RE JUST A STEP AWAY FROM A CLEANER, HAPPIER HOME

For immediate service, please call us
(832) 483-5721

Our office is open Monday – Friday, 7:00am – 6:00pm

Proudly Serving Houston, Texas and Nearby Communities

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