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Detail Cleaning Services Help & FAQs

Getting Started

How do I create a Detail Cleaning Services Account?

When you book online, an account will automatically be created for you.

 

If you would like to create an account without booking, click “LOGIN” in the header of any page www.detailcleanings.com. Choose “Sign up”. After confirming your email address, you will be able to book, edit, and cancel cleaning appointments; and more.

Do you service my area?

We service most of Houston and surrounding areas(Sugar Land, Katy, Richmond, Cypress, Missouri City, Spring, The Woodlands). If you are not sure if we service your area please contact us.

What is included in a standard cleaning?

Standard cleaning only includes cleaning kitchen, all bathrooms and in the other rooms only vacuum/mop floors.

All Rooms

  • Sweep/Vacuum & Mop Floors

Kitchen

  • Clean & Sanitize Sinks
  • Wipe Down Counter tops & black splashes
  • Load Dishwater (if empty)
  • Cabinets fronts hand wiped
  • Clean Appliances Exteriors (Oven, dishwasher, refrigerator)
  • Polish stainless steel appliances
  • Microwave inside & out
  • Small appliances wiped
  • Sweep/Vacuum & Mop Floors
  • Clean furniture, tables & chairs

Bathrooms

  • Clean & Disinfect Tubs & Showers
  • Clean & Disinfect Toilets inside/out, including base & behind
  • Clean Sinks, Counters & back splashes
  • Clean Mirrors & Polish Chrome
  • Sweep or Vacuum Floors
  • Mop Floors
  • Dust Wall Hangings
  • Dust & Clean Furniture
  • Clean door from both sides and door frames
  • Cabinets fronts hand wiped

We also offer extra services like cleaning inside the inside the oven and inside refrigerator, and those can be selected on the booking form when you select service.

How much will it cost?

To get an estimate please go to our booking page. The final price will be calculated before you confirm appointment and provide payment.

Do you bring your own cleaning supplies, products and equipment?

Yes, we will provide all the necessary supplies. However, if you have special products you will like us to use we will be happy to accommodate you if possible. Please keep in mind we are not liable for any damages that your supplies may cause to the home. Our supplies are tested and proven, more importantly the maids are trained on how to use the supplies we provide them.

Can I request special tasks or extras?

Yes, you can add extra services when booking online. If you do not see the extra option you want, please call us and we will try to accommodate you. You can also email or log into your account and add any comments you would like to be applied to your service.

Manage Your Account

How do I log into my account?

Click the “Log in” link in the header of any page on our website.

How do I change my password?

 You can submit a password change request once you “Log in” to your account.

How do I reset my password?

Go to the “Log in“page and click “Forgot your password?” at the bottom. Then enter the email you signed up with to reset the password.

How do I change my address?

Log in to your account and update your address by clicking on your name at the top right of the page. Then choose “Edit Contact Info” and then click on “Save Changes” . Alternatively you can can give us a call and we will update your address for you.

How do I change my credit card?

Log in to your account and click on your name at the top right of the page. Then choose “Billing Info” and enter your new credit card info. Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to Detail Cleaning Services’ booking page and schedule your appointment online. Alternatively, you can call us, and we will be happy to add you to our schedule.

Pricing & Policies

Do you require contracts?

Never. We are so confident that you will love our services, no need for contracts.

How do I pay for service?

If you book our services using our booking page you will need to use a credit card, we will charge your card on the day of service. You can provide your credit card information in the online booking form or over the phone. We also accept cash, electronic transfer(Zelle Pay) or check,

  • Checks payable to Detail Cleaning Services or Detail Maid Services. Please note that returned checks are subject to a $35.00 processing fee.
  • The electronic payment method is easy to schedule and the best part is that there are no fees. Electronic transfer needs to be sent to Detail Maid Services and using email address [email protected]

 

Is there a cancellation fee?

We would greatly appreciate a 48 hour notice for any re-scheduling or cancellation. We understand emergencies do arise unexpectedly but our business incurs losses when appointments are not cancelled on a timely manner. There will be a $50 cancellation fee for all appointments cancelled less than 48 hours before scheduled service. This fee will apply if maids show up at your home and cannot be let in. There will also be a cancellation fee for utilities (water and electricity) not being on for move in/out cleanings.

Do you offer gift cards?

Yes we do! They are wonderful gifts. The can be for birthdays, Christmas, Anniversary, Mother’s Day, Valentine’s Day, Baby Showers, Housewarming, etc. Click here or call us to get one.

Should I tip the maids?

A tip is neither required nor implied. It is appreciated because it is indicating you liked their hard work.

What is your 100% satisfaction guarantee policy?

We pride ourselves in providing the best customer service in town. The maids are never rushed on a job. We named our company “Detail Cleanings” because we truly believe every aspect of the service is important. If you feel like the quality of the job was not what you expected, please call or email us within 48 hours and we will re-clean any area that was missed at no extra charge.

Any feedback is always appreciated, both positive and negative. If a small area was missed please let us know- we do not want to make the same mistake twice. We strive to improve our customer satisfaction on a consistent basis.

Trust & Safety

Can I trust my cleaning professional?

All of our maids are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working for us.

What happens if something goes wrong during my appointment?

If something goes wrong, your cleaning team will call the office immediately. Our office staff will then notify you of the issue and we will find a resolution.

Is my billing information kept safe and secure?

Yes it is definitely safe and secure. Our booking page is protected by extended validation ssl and no credit card information can be viewed, even by our office staff. We will only be able to see the last four digits of your credit card number. In addition, all credit card transactions are proceed by stripe and is layered on their own 256 bit security.

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