Help & FAQs

Help & FAQs2020-07-29T14:19:52+00:00
How do I create a Detail Cleaning Services Account?2020-07-29T14:21:00+00:00

When you book online, an account will automatically be created for you. You may login into your account at any time via https://detailcleanings.launch27.com/login.

Do you service my area?2020-07-29T14:21:56+00:00

We service most of Houston and surrounding areas (Bellaire, Cypress, Fulshear, Jersey Village, Katy, Missouri City, Pearland, Richmond, Sugar Land and Tomball). If you are not sure if we service your area please contact us.

What is included in the “The Essentials” cleaning package?2020-07-29T14:23:15+00:00

Standard cleaning only includes cleaning kitchen, all bathrooms and in the other rooms only vacuum/mop floors.

All Rooms

  • Sweep/Vacuum & Mop Floors*

*For this package, floors need to be picked up and straightened for us to get to as many areas as possible.

Kitchen

  • Clean & Sanitize Sinks
  • Wipe Down Counter tops & black splashes
  • Load Dishwasher (if empty)
  • Cabinets fronts hand wiped
  • Clean Appliances Exteriors (Oven, dishwasher, refrigerator)
  • Polish stainless steel appliances
  • Microwave inside & out
  • Small appliances wiped
  • Sweep/Vacuum & Mop Floors
  • Clean furniture, tables & chairs

Bathrooms

  • Clean & Disinfect Tubs & Showers
  • Clean & Disinfect Toilets inside/out, including base & behind
  • Clean Sinks, Counters & back splashes
  • Clean Mirrors & Polish Chrome
  • Sweep or Vacuum Floors
  • Mop Floors
  • Dust Wall Hangings
  • Dust & Clean Furniture
  • Clean door from both sides and door frames
  • Cabinets fronts hand wiped

We also offer extra services like cleaning inside the inside the oven and inside refrigerator, and those can be selected on the booking form when you select service.

How much will it cost?2020-07-29T14:24:12+00:00

To get an estimate please go to our Instant Quote page or call us to email you an estimate. The final price will be calculated before you confirm appointment and provide payment.

Do you bring your own cleaning supplies, products and equipment?2020-07-29T14:25:13+00:00

Yes, we will provide all the necessary supplies. However, if you have special products you will like us to use we will be happy to accommodate you if possible. Please keep in mind we are not liable for any damages that your supplies may cause to the home. Our supplies are tested and proven, more importantly the maids are trained on how to use the supplies we provide them.

Can I request special tasks or extras?2020-07-29T14:25:28+00:00

Yes, you can add extra services when booking online. If you do not see the extra option you want, please call us and we will try to accommodate you. You can also email or log into your account and add any comments you would like to be applied to your service.

Do you require contracts?2020-07-29T14:31:25+00:00

Never. We are so confident that you will love our services, no need for contracts.

Is there a cancellation fee?2020-07-29T14:31:57+00:00

We would greatly appreciate a 48 hour notice for any re-scheduling or cancellation. We understand emergencies do arise unexpectedly but our business incurs losses when appointments are not cancelled on a timely manner. There will be a $50 cancellation fee for all appointments cancelled or rescheduled less than 48 hours before scheduled service. This fee will apply if cleaning tech shows up at your home and cannot be let in. There will also be a cancellation fee for utilities (water and electricity) not being on for move in/out cleanings.

Do you offer gift cards?2020-07-29T14:32:16+00:00

Yes we do! They are wonderful gifts. The can be for birthdays, Christmas, Anniversary, Mother’s Day, Valentine’s Day, Baby Showers, Housewarming, etc. Click here or call us to get one.

Should I tip the maids?2020-07-29T14:32:31+00:00

A tip is neither required nor implied. It is appreciated because it is indicating you liked their hard work.

What is your 100% satisfaction guarantee policy?2020-07-29T14:32:49+00:00

We pride ourselves in providing the best customer service in town. The maids are never rushed on a job. We named our company “Detail Cleanings” because we truly believe every aspect of the service is important. If you feel like the quality of the job was not what you expected, please call or email us within 48 hours and we will re-clean any area that was missed at no extra charge.

Any feedback is always appreciated, both positive and negative. If a small area was missed please let us know- we do not want to make the same mistake twice. We strive to improve our customer satisfaction on a consistent basis.

Can I trust my cleaning professional?2020-07-29T14:33:12+00:00

All of our cleaning techs are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working for us.

What happens if something goes wrong during my appointment?2020-07-29T14:33:30+00:00

If something goes wrong, your cleaning team will call the office immediately. Our office staff will then notify you of the issue and we will find a resolution.

Is my billing information kept safe and secure?2020-07-29T14:33:55+00:00

Yes it is definitely safe and secure. Our booking page is protected by extended validation ssl and no credit card information can be viewed, even by our office staff. We will only be able to see the last four digits of your credit card number. In addition, all credit card transactions are proceed by stripe and is layered on their own 256 bit security.

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