We service most of Houston and surrounding areas (Bellaire, Cypress, Fulshear, Jersey Village, Katy, Missouri City, Pearland, Richmond, Sugar Land and Tomball). If you are not sure if we service your area please contact us.
What is included in the “The Essentials” cleaning package?detail2020-07-29T14:23:15+00:00
Yes, we will provide all the necessary supplies. However, if you have special products you will like us to use we will be happy to accommodate you if possible. Please keep in mind we are not liable for any damages that your supplies may cause to the home. Our supplies are tested and proven, more importantly the maids are trained on how to use the supplies we provide them.
Can I request special tasks or extras?detail2020-07-29T14:25:28+00:00
Yes, you can add extra services when booking online. If you do not see the extra option you want, please call us and we will try to accommodate you. You can also email or log into your account and add any comments you would like to be applied to your service.
How do I log into my account?detail2020-07-29T14:27:17+00:00
Log in to your account and update your address by clicking on your name at the top right of the page. Then choose “Edit Contact Info” and then click on “Save Changes” . Alternatively you can can give us a call and we will update your address for you.
How do I change my credit card?detail2020-07-29T14:30:35+00:00
Log in to your account and click on your name at the top right of the page. Then choose “Billing Info” and enter your new credit card info. Your new card will automatically be noted as your default card.
How do I book my first appointment?detail2020-07-29T14:31:00+00:00
We would greatly appreciate a 48 hour notice for any re-scheduling or cancellation. We understand emergencies do arise unexpectedly but our business incurs losses when appointments are not cancelled on a timely manner. There will be a $50 cancellation fee for all appointments cancelled or rescheduled less than 48 hours before scheduled service. This fee will apply if cleaning tech shows up at your home and cannot be let in. There will also be a cancellation fee for utilities (water and electricity) not being on for move in/out cleanings.
Do you offer gift cards?detail2020-07-29T14:32:16+00:00
We pride ourselves in providing the best customer service in town. The maids are never rushed on a job. We named our company “Detail Cleanings” because we truly believe every aspect of the service is important. If you feel like the quality of the job was not what you expected, please call or email us within 48 hours and we will re-clean any area that was missed at no extra charge.
Any feedback is always appreciated, both positive and negative. If a small area was missed please let us know- we do not want to make the same mistake twice. We strive to improve our customer satisfaction on a consistent basis.
Can I trust my cleaning professional?detail2020-07-29T14:33:12+00:00
Yes it is definitely safe and secure. Our booking page is protected by extended validation ssl and no credit card information can be viewed, even by our office staff. We will only be able to see the last four digits of your credit card number. In addition, all credit card transactions are proceed by stripe and is layered on their own 256 bit security.
We're taking every precaution and ensuring that we do everything possible in response to the current health situation.
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