Thank you so much for our family owned business! We can’t wait to clean your home and provide you with an amazing experience. By using our services, you agree to the following terms and conditions:
❎Non-Solicitation Agreement– We take great pride in our employees and invest a lot of time, energy, and resources into their screening, hiring, and training. This agreement helps to ensure that we only provide the best staff to our deserving customers. Unfortunately, some people try to “poach” our employees, which undermines the great experience that our clients have come to expect. Our “unfair solicitation agreement” minimizes this risk. We kindly request that you help us maintain our extraordinary success by not soliciting our employees for hire directly.
🧽Who’s Cleaning My Home? – Our Solo Cleaning Model – We use the solo cleaning model, which means that one cleaner is assigned for most homes. The cleaning time can be as short as 1 hour and as long as 8 hours, depending on the condition and size of your home. Our cleaning technicians are professionals and highly efficient, so don’t be surprised if we clean a 4000 sq ft home in 4 hours with only one cleaner, that’s what we do!
🚫Cancellation and Lockout Policy– If you need to cancel your cleaning appointment, please let us know at least 48 “business hours” in advance. If you cancel with less notice, we will assess a $50 fee. If a cleaning technician arrives at your home and cannot gain entry or is denied access, a lockout fee of $75 will be charged.
🔐Home Entry and Access Policy– If you will not be home during the scheduled cleaning we ask that you please provide our staff with an entry method to access your home. We request that you provide a key box, hide a key, code, or let them in. A $75 fee will be charged if we are unable to access your home or if there is a delay in entry on the day of your cleaning.
🧼Cleaning While Away– It is not necessary for you to be home while we clean, and it’s typically best if you are not. If you need to be home, please eliminate as many distractions as possible so your technician can work uninterrupted. Please keep children in another area as we are working with products and equipment that may not be safe for them.
💲Payment and Tipping– Payment is due at the time of service and can only be made using a credit card. We encourage tipping your cleaner if you feel they did a great job. The suggested tipping range is 10 to 20% of the cleaning price, but it’s not required.
🐶Pet Policy and Safety Guidelines– We are a pet-friendly company and will treat your pets like family. Please secure any nervous or threatening pets during our visit. If your pet attacks our staff, it will be your responsibility. For our technician’s safety, we do not clean up after sick pets or pet accidents.
✅Preparing for Your Cleaning Visit– Please don’t clean your home before we arrive, leave that to us! We do recommend decluttering before we arrive so we can get to the actual cleaning. Tidying up your home will allow our team to be more efficient and detailed in their cleaning. It also protects your belongings from being misplaced or damaged during cleaning and vacuuming. If there is an area where 5 or more items are present, we will simply dust or clean around them, and they will not be moved. Please note that we do not offer organizing services.
Breakage and Damage Policies– It is our goal to leave your home sparkling clean, but accidents do happen. This policy outlines our procedures for dealing with breakages or damages caused by our staff. We will do our best to handle your items with care, but please read this policy carefully to understand our limitations and responsibilities.
- Booby Traps: Some items in your home may be prone to breakages or damages. We refer to these as “booby traps.” These include objects such as pictures that are not hung securely, unsecure blinds, top-heavy items with unstable bases, and wobbly, tippy objects. We cannot accept responsibility for damages caused by booby traps. Please remove unstable breakables from areas we clean to prevent any accidental damages.
- Breakage Value and Repair: In the event that our staff causes damage to an item in your home, we will pay up to $100 per breakage item, with value verified. If an item is valuable or delicate, please move it to a location we do not clean, or have us skip that area entirely. For breakages over $25, we may have the item repaired by a professional restoration company, but it must be reported to us within 30 days of discovery. Please save the broken item for our inspection.
- Old Blinds: We cannot accept responsibility for damages caused to older blinds, which can become brittle and break easily with pressure over time. If you have old blinds that you do not want us to clean, please let our office know, and we will add it to your notes.
- Reducing the Likelihood of Damage: To minimize the likelihood of damage occurring in your home, we ask that you remove unstable objects, delicate and valuable items from areas we clean. You may also choose to have us skip certain areas altogether. We cannot be held responsible for damage to items that are faulty or not securely installed.
😁Professional and Pleasant Staff– We want you to feel comfortable with our staff in your home. Our cleaning technicians are thoroughly screened for your protection, and we ask that you be pleasant with them. If you ever have an issue with a technician, please call our office, and we will manage our staff so you don’t have to.
Hair and Dust– Our staff does their best to leave your home sparkling clean, but sometimes hair and dust can settle after the job is completed. Please understand that we are not perfect, and if you do find any issues, please let us know, and we will do our best to address them.
✍️Communicating Requests– If you have any specific requests or unusual circumstances in your home that you would like us to know about, please contact our office directly. We will add this information to your account notes, so that any technician who cleans your home will have access to it.
Extreme Clutter– We are unable to clean homes with extreme clutter, as it is not feasible to do so in an efficient manner. We understand that some homes may have excessive clutter that requires a significant amount of time to clean. However, due to the cost of this type of cleaning and the challenges it presents, we have decided not to offer it as a service.
Porous surfaces– Porous surfaces can be difficult to clean because of their small crevasses that trap dirt and grime over time. Despite our best efforts, it may not always be possible to remove all of the dirt from these surfaces without causing damage. This is especially true for surfaces that have not been refinished to a smooth surface. We understand that it may be frustrating to see dirt or stains on these surfaces even after we have cleaned them, but please know that we have done our best to clean them thoroughly. If you notice any areas that you feel may have been missed, please let us know so we can address them.
🚿Hard Water– hard water can cause mineral buildup on surfaces like glass shower doors, faucets, and sinks, which can be difficult to remove without the proper cleaning solutions and techniques. Some cleaners and chemicals can be too harsh and cause damage to the underlying surfaces, so it’s important to use the appropriate methods and products for each specific surface. While we will do our best to remove hard water stains, we cannot guarantee complete removal in all cases.
Pricing– It’s important to note that pricing for cleaning services can vary depending on the specific needs of each home. While a 2500 square foot home may be a standard size, factors such as the level of clutter, the number of rooms, and the types of surfaces being cleaned can affect the pricing. As a cleaning service provider, we reserve the right to adjust the pricing if we encounter any unexpected circumstances that were not accounted for during the booking process. We strive to provide transparent and fair pricing for our services, and any changes to the pricing will be communicated clearly to the client.
📝Flat Rate– We believe in transparent pricing and making the scheduling process as simple as possible for our clients. That’s why we use flat rate pricing based on square footage, so you know exactly what you’re paying upfront. We don’t hide any fees or charges, and we don’t base our pricing on the amount of time it takes to clean your home. While we can’t guarantee how many cleaners will arrive or how long they will stay, we can guarantee that the price you pay is the price we quote you. If you have any specific tasks you’d like us to complete that aren’t on our cleaning checklist, simply contact our office and we’ll be happy to discuss your needs.
⬆️Rate Increases – We reserve the right to raise our rates to adjust for costs at any time. You will be given advance notice of a price increase.
Discounts: We value our clients and their loyalty, and we appreciate when they choose us as their cleaning service provider. However, we kindly ask that any changes in service frequency or rescheduling of appointments be communicated to our office in advance. In the event that changes are made to the originally scheduled frequency, we reserve the right to adjust the discount that was previously provided or charge for the discount that was given. We understand that unexpected situations may arise, and we will do our best to accommodate changes to your schedule. We ask for your cooperation and understanding in maintaining the agreed-upon service frequency to ensure the continued provision of high-quality cleaning services.
💯100% Satisfaction Guarantee – Please note that refunds (and partial refunds) are not offered without a Re-Clean first being accepted. A Re-Clean will only be completed within 2 business days from your date of service, otherwise it will be considered denied.
🚫Services We Do Not Offer –
- Shopping & Errands
- Organizational services
- High Reaching Windows and Exterior of windows
- Heavy Lifting over 25 lbs ( Insurance Requirements)
- Cleaning of Bodily fluids, mold, toys, pet waste, or other biohazards (we do clean minor areas in bathrooms)
- Cleaning above 6 feet. We do not offer using a step ladder higher than 2 steps (Insurance Requirements)
- Construction cleaning, steam cleaning, carpet cleaning, TV/Computer screens
- Inside curios, inside china cabinets, inside stocked cabinets, inside drawers.
- Behind closed glass or solid doors on shelving units or furniture
- Heavily soiled areas
- Hard water/mineral removal
➕Extra Services – for an additional cost (contact us for current pricing)
- Inside Fridge
- Inside Oven
- Organize/clean pantry closet
- Outside Kitchen
- Dish Washing (If there are 5 or more dishes in the sink, we will work around them to clean the sink.)
- Interior window cleaning (please contact us for an estimate)
⏭️Skipping – We understand that sometimes things come up, and you may need to skip a cleaning if you are on a recurring service with us. We want to work with you to make it as easy as possible, but we do ask that you please give us at least 48 hours’ notice if you need to skip a scheduled cleaning. If you do skip a cleaning, there will be an additional charge on the next visit as the home will have gone a longer period of time since the last cleaning.
Here is a breakdown of the additional charges for each cleaning frequency:
- Weekly: $10 more on the next visit
- Bi-weekly: $15 more on the next visit
- Monthly: $40 on the next visit
Please keep in mind that this is not a cleaning service contract, and you can cancel our services at any time with 48 hours’ notice to avoid a cancellation fee. If you have any questions about our skip/cancellation policy, please don’t hesitate to contact us.
Beyond the Scope of Our Services– Although we strive to provide comprehensive cleaning services, there are some situations that fall beyond the scope of what we offer. Examples of such conditions include the following: