Everyone loves a clean home, but a whopping 73 percent of Americans hate cleaning their homes!
It’s easy to see why. Oftentimes, life gets so hectic that it becomes hard for us to keep up with daily tasks. Luckily, we have professional cleaners that can help us get the job done.
Are you thinking about hiring a professional cleaning company for your home? Finding the right one isn’t easy unless you know the questions to ask before hiring.
Read on to learn more.
1. What Professional Cleaning Services Do You Offer?
Cleaning companies typically offer a range of residential cleaning services, such as sofa cleaning, sanitization and disinfection, washing and ironing, and move-out/move-in cleaning. However, some companies offer only some of these services.
When looking for a cleaning company, it’s, therefore, necessary to ask what kind of services they offer. Do this after you have audited your home to establish the exact areas you would want to be cleaned. This will help you choose a cleaner who offers the exact services you need.
If your house requires a deep clean, ask whether they have any cleaning limits. Also, consider whether you want a one-time service or a recurring one. You can enjoy extra savings by choosing our recurring home cleaning service.
2. Are You Licensed and Insured?
Hiring cleaners comes with the risk of injuries to cleaners and also theft. In the event someone’s injured, you don’t want to be held liable. And if your property is damaged in the process of cleaning or something is stolen, you want to be compensated.
Ask the company whether they’re licensed and adequately insured. Licensure means they’ve met the state’s business registration and operation requirements. Carrying liability insurance and janitorial bonds means you don’t have to worry about being liable if a cleaner is injured in your home.
The best professional cleaning company will provide their licensing and insurance information without any hesitation. However, be sure to agree in writing that they’ll be liable for potential property damages and cleaner injuries.
3. Do You Have Customer Satisfaction Guarantees?
Low rates and ample experience will draw you to a professional cleaning company. But what will matter most after the contract is your satisfaction as a client.
Before you hire a cleaner, make sure they guarantee customer satisfaction. This assurance will give you peace of mind when your cleaner is at work. At Detail Cleaning Services, we will redo the job within 48 hours for free if you’re not happy.
Always audit your cleaner’s service before you pay the final deposit. Make sure the cleaning service meets your expectations and standards. Contact their cleaning office immediately if you’re not satisfied with their service.
4. Do You Have Referrals or Reviews?
Conducting credibility checks is essential when looking for a professional cleaning company. You want to ensure your cleaning service is efficient, trustworthy, and reliable.
Yet, it’s pretty tricky to determine a trustworthy cleaning company based on their word. If you want honest feedback about a cleaning service, talk to their clients or read authentic reviews.
Experienced companies will have an extensive list of reviews and references. Use these reviews to find what other clients say about your cleaning company. Use sites like Angi, Google, and Yelp for the best results. These sites are free, independent, and provide neutral views.
Credible cleaning services will give you several contacts of past and current clients to help your research. To save time, ask for not more than three references. These will be enough to provide you with information about the cleaning service’s quality of work.
5. Any Proof of Excellence as a Professional Cleaning Company?
References and reviews may not always help effectively show how competent your cleaning service is. You may want more proof to determine whether they have what it takes to meet your standards.
Asking whether they have won any industry awards is a great way to establish their reputation. Awards are a stamp of approval from the main stakeholders within the industry.
6. Do You Run Background Checks When Hiring Cleaners?
Cleaning companies, especially large maid cleaning services, have a big staff. If you’re looking for office or home cleaning services from large companies, you might be unable to choose a specific maid.
In cases where cleaners are randomly allocated to clients, you will want to ensure your cleaners are as credible and trustworthy as their employer. The best way to do this is to ensure the cleaning company conducts background checks on their maids.
Background checks can establish whether your maid has no criminal charges. You can be confident you’re hiring a safe and trustworthy maid for your home cleaning needs.
7. What Are Your Rates and How Do You Charge?
Your budget ultimately determines whether you can hire the best cleaning company. The best cleaning services are rarely cheap.
Still, it doesn’t mean you can’t enjoy quality cleaning services until you break the bank. There are tons of credible cleaning companies in Houston building their services on a promise of affordability.
So, always do your research first before you think about the cost. Then, get multiple quotes and compare their rates and how they charge their services.
The best way to save money is usually to choose fixed-price contracts. You’ll know what you’ll pay before cleaning begins. Hourly contracts can force you to pay extra if the service takes more than the average expected completion time.
8. What Happens If Something Goes Wrong?
Anything can go wrong when you entrust someone to clean your house. So knowing what a cleaning service will do in the event of a predicament is essential.
Ask your cleaning company about their emergency policy before you hire. If you’re away, you expect to be notified immediately, and the proper measures are taken to resolve the issue.
Choose a Professional Cleaning Company That Checks All The Boxes
You need a lot of information to establish whether your cleaning services will meet your standards. We hope these questions will help you find the best professional cleaning company.
Ready to get your home spotless? Contact us today to learn more about how we can help.