We will give you a few scenarios that would happen at Detail Cleaning Services. Let us know how you would respond, use your best judgment
Scenario 2: Please review the following company policy. Late cancelations & Lockouts: we will assess a 50% fee if you cancel with less than 24 "business hours" notice. The client will be billed for service at the full rate for failing to provide Detail Cleaning Services access to the home upon arrival or if we are turned away at the door.
Scenario 3: Customer requested not to enter the home before 2:15 pm because she would be in a very important meeting. The cleaning technician did not read the work order ahead of time and is very upset with the office because she was not notified of this change. The work order had been updated several days before and reviewing the work order prior to arriving at the job is the cleaning technician's responsibility.
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