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Training Day 1
Detail Cleaning Services
2022-07-06T15:34:44-05:00
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Step
1
of
2
50%
Agenda to follow Day 1
Date
*
MM slash DD slash YYYY
Name of trainee
*
First
Last
Trainer's name
First
Last
Trainer's email
*
Just select the box of what you did:
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1. Be sure to give him/her the training manual, the shirts(2) and the apron.
2. Explain how to greet the client, when arriving at the houses, always announce yourself when entering even if we have a key.
3. Teach him/her how to access jobs through the portal and how to read job notes. What to do if there are questions, contradictions in the job notes, missing details, bad addresses, changes in what is supposed to be cleaned in that house, etc. (call the office, make notes).
4. Pets: show him/her how to handle them and the precautions to take to make sure the pets do not get out of the homewhat to do. Also, how to follow any instructions about the pets when they come in the job notes.
5. Explain and show him/her each of the cleaning products and what they are used for. Be sure to point out what NOT to use in certain areas. Ex: Never to use Pumice stone stone in the shower, NO sponges to clean the exterior of appliances, etc.
6. This day she will only watch you how you clean each area, he/she will NOT clean any area. She will clean only if you find it necessary in the second home, this will depend on the trainee's experience.
7. Talk to he/she about how important it is to be honest and not steal from clients. Most clients have cameras and know what they have.
8. Tell him/her about our phone usage policy. You must bring it with you at all times to communicate in the office but do not use it inside clients' homes for personal use. (DO NOT USE THE CLIENT'S PHONE UNLESS EMERGENCY, do not use the cell phone unless it is an emergency during work time).
9. Teach them to communicate with the office from day one! Example: let office know when they are arriving to a home early or late.
10. Remind him/her to read the manual in the morning and in the evening of what he/she will be cleaning that day or the next day.
Trainee Grade Worksheet
A, B, C, D, E, A grade of A/B is required for the last day of training to pass.
ATTITUDE
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SELECT
A
B
C
D
E
QUALITY
*
SELECT
A
B
C
D
E
SPEED
*
SELECT
A
B
C
D
E
PUNCTUALITY
*
SELECT
A
B
C
D
E
Eager/enthusiastic
*
SELECT
A
B
C
D
E
FOLLOW INSTRUCTIONS
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SELECT
A
B
C
D
E
COOPERATION
*
SELECT
A
B
C
D
E
Job Knowledge
*
SELECT
A
B
C
D
E
COMMENTS
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DAY 1 SCORE
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