Playbook Quiz

Date

Name

First Last

1. When 2 people clean as a team, which are the largest rooms in a house where you should begin an initial cleaning (FT)?(Required)

Master bath, bedrooms

Master bath and kitchen

Start in the bathrooms

Kitchen, living room

2. In a first-time cleaning (FT), what should be washed with a damp towel (not just dusting).(Required)

All answers are correct

Doors, window edges, stair railings.

Baseboards, reachable ceiling fans, front of cabinets.

Light fixtures, light switches, cabinets

3. Choose the best answer, which services can a customer request for an extra cost in their cleaning?(Required)

Inside oven, refrigerator or walls

Blinds, fans and baseboards

Microwave, dishwasher and drapes

Inside the oven, refrigerator or patio

4. Which is the best time to notify the office if you will need help to finish your workday?(Required)

3:30-4:30

1:30-2:30

Before 4 PM

12:00-2:00

5. Which cleaning products should not be mixed, as they may produce gases that are harmful to health?(Required)

Water and bleach

All answers are correct

Soap and water

Ammonia and bleach

6. If the shower floor is tiled, how should it be washed?(Required)

Scrub it with soap and brush and if necessary use bar keepers’ friend.

All answers are correct

Scrubbing it with the magic sponge

Scrub with soap and red juice

7. What things should be done in the bathrooms every time they are cleaned?(Required)

Clean all baseboards

All answers are correct

Wipe all doors with a damp cloth light switches and towel racks wall decorations, make sure that all towels are well folded

Behind the toilets

8. Choose the correct answer. If the stove is a gas stove, what should you do with the grates?(Required)

Wipe them with a rag and put them back in its place.

Soak them in the sink, then scrub them with a sponge, cleaner and brush if necessary.

If they are very dirty use Easy Off, soak them, scrub them with the sponge and brush if necessary.

If they are clean, just wipe them with a rag.

9. What should you do if a customer asks you to take off your shoes?(Required)

All answes are correct

Take them off and leave them outside the house

Do not take them off and continue working

Take them off and clean wearing socks

Let the customer know that you can't for safety reasons, but you can wear shoe covers.

10. Choose the best answer. How can we make a good impression with our customers?(Required)

Do any type of extra work the customers requests

All answers are correct.

Greet the customer when you arrive and say goodbye, respond to the customer appropriately.

Fold the clothes and offer services such as babysitting, etc.

11. In what situations is cell phone use permitted while you are on the job?(Required)

To call, send messages to the office and emergencies.

To answer all types of incoming calls.

We do not have a phone usage policy.

To check social media.

12. Choose the best answer. What should you make sure to do when you arrive at a client's home?(Required)

Read the job notes before entering, greet the customer, and then go to unload the supplies from the car.

Read the job notes before entering the house, unload the supplies from the cart, introduce yourself to the customer.

Enter and start talking to the customer about your day.

Enter the house and start the job.

13. What is the order to follow when starting to clean the bathrooms?(Required)

From left to right and from bottom to top.

Do the dry areas and then the wet areas

From top to bottom from right to left or from left to right.

Where it looks the dirtiest.

14. When cleaning stoves, what should we be sure not to get wet, as it can be damaged and not ignite?(Required)

All answers are correct.

Stove grates.

The stove pilots.

Stove handles/knobs

15. When cleaning electronics, which tool should we use to clean them?(Required)

16. When we clean the blinds we have to make sure that...(Required)

Open and lift the blinds to clean the edges of the windows from one side to the other.

Only dust them

Spray the blinds with Red juice cleaner or soap, and then wipe with a rag

To lift them up to clean them from the edge.

17. How can we check that we did the best possible job before leaving a house?(Required)

Leaving the lights off.

Walking through the house before leaving it to check that all areas have been cleaned.

By locking the doors before leaving.

All of the above

18. Besides checking our work, what is important to do before leaving a house?(Required)

To not forget any supplies.

All answers are correct

To organize our things.

To say goodbye to the client if he/she is at home.

19. If there are a lot of knickknacks and clutter, what can we do to keep the client's home clean and organized?(Required)

Let the office know that the house has a lot of decorations.

Do the best we can; however, we can clean a different shelf each time.

Leave it as it is, and don't move anything.

Clean above the ornaments with a feather duster.

20. What should we do if we find a messy house with a lot of clothes on the floor?(Required)

We leave it as it is and move on to another walkable part of the house.

All answers are correct

Tidy up the items on all surfaces as much as possible, and place the clothes in a corner to clean as much flooring as possible.

Fold the clothes and put them away in the closet.

21. True or False: "It is not necessary to dust all the towel racks, and refold towels if they are already folded/arranged."(Required)

False

True

22. Choose the best answer. When we wipe down the kitchen countertops, how can we check to see if they are clean and without smears?(Required)

Using our hand to feel if the surface is free of crumbs.

Tell the client or teammate to check it.

Wiping again with a wet towel

Wiping again with a sponge

23. What cleaner can we use to rinse a stainless-steel sink?(Required)

A towel with red juice

Soap and water.

Bar keepers' friends

Easy off

24. When dusting, these are some of the things that are often overlooked:(Required)

AC Vents, blinds, and doors, among others.

Window trims and moldings, ceiling fans.

All answers are correct

Hanging lamps, chair legs.

25. What is the correct way to clean art paintings?(Required)

We do not clean the paintings.

Dust and afterwards a damp towel, we wipe around and in front of the paintings.

Dry towel and never wipe the fronts of the paintings.

Wet towel with red juice.

26. To remove stains on the wall, what materials can we use?(Required)

Wet towel with blue juice.

Should only be dusted with the duster.

Wet towel with red juice or a magic eraser.

Wet towel with Clorox or bar keepers’ friend.

27.How should you use the mop head on hardwood floors?(Required)

All the answers are correct.

Dry

Wet

Very wet

28. What is the correct way to start vacuuming a room?(Required)

Not to vacuum if it looks clean.

Starting from either side as long as you have vacuumed.

Start vacuuming in the middle and then the sides.

Start vacuuming in the farthest corner of the room, to not leave traces

29. Which of these are some examples of staging a room?(Required)

Dust the garage

Clean inside the ovens when you have time to do so.

Fluff pillows and fold or roll up blankets (sheets, towels), line shoes, fan magazines.

Clean patios and windows.

30. What does one of the golden rules mean: if it is not dirty, don't over clean it (example)?(Required)

Vertical surfaces are rarely as dirty as horizontal surfaces. It is still necessary to clean the entire house. Still, it is unnecessary to scrub areas that only need a wipe thoroughly.

If a room looks like no one has been there, it does not need to be dusted because it still looks clean.

If wall towel racks have towels on them, they should be neatly folded. There is no need to unfold to shake out the towels.

A guest bathroom in which the toilet paper is still folded does not need to be cleaned because no one has been in it.

31. What is the major difference between a recurring cleaning and an initial cleaning?(Required)

In a recurring clean, we don’t clean the walls or baseboards

There is no difference

In a recurring clean, we don’t clean wash the bathrooms if they look clean

In a FTI, we do very light dusting (baseboards, ceiling fans, etc.) and instead, wipe all surfaces with a damp cloth or sponge.

32. Choose the best answer: Which areas should be cleaned during a move out/in cleaning(empty homes)?(Required)

Closets, baseboards, and fans.

All answers are correct

Cleaning of floors, bathrooms, and kitchen.

The interior of all cabinets.