Playbook Quiz

Date

Name

First Last

1. When 2 people clean as a team, which are the largest rooms in a house where you should begin an initial cleaning (FT)?(Required)

Start in the bathrooms

Master bath, bedrooms

Master bath and kitchen

Kitchen, living room

2. In a first-time cleaning (FT), what should be washed with a damp towel (not just dusting).(Required)

Baseboards, reachable ceiling fans, front of cabinets.

Light fixtures, light switches, cabinets

All answers are correct

Doors, window edges, stair railings.

3. Choose the best answer, which services can a customer request for an extra cost in their cleaning?(Required)

Inside oven, refrigerator or walls

Microwave, dishwasher and drapes

Inside the oven, refrigerator or patio

Blinds, fans and baseboards

4. Which is the best time to notify the office if you will need help to finish your workday?(Required)

Before 4 PM

12:00-2:00

3:30-4:30

1:30-2:30

5. Which cleaning products should not be mixed, as they may produce gases that are harmful to health?(Required)

All answers are correct

Soap and water

Water and bleach

Ammonia and bleach

6. If the shower floor is tiled, how should it be washed?(Required)

All answers are correct

Scrub it with soap and brush and if necessary use bar keepers’ friend.

Scrub with soap and red juice

Scrubbing it with the magic sponge

7. What things should be done in the bathrooms every time they are cleaned?(Required)

Clean all baseboards

Behind the toilets

Wipe all doors with a damp cloth light switches and towel racks wall decorations, make sure that all towels are well folded

All answers are correct

8. Choose the correct answer. If the stove is a gas stove, what should you do with the grates?(Required)

If they are very dirty use Easy Off, soak them, scrub them with the sponge and brush if necessary.

Soak them in the sink, then scrub them with a sponge, cleaner and brush if necessary.

If they are clean, just wipe them with a rag.

Wipe them with a rag and put them back in its place.

9. What should you do if a customer asks you to take off your shoes?(Required)

Do not take them off and continue working

Take them off and clean wearing socks

Take them off and leave them outside the house

Let the customer know that you can't for safety reasons, but you can wear shoe covers.

All answes are correct

10. Choose the best answer. How can we make a good impression with our customers?(Required)

All answers are correct.

Do any type of extra work the customers requests

Greet the customer when you arrive and say goodbye, respond to the customer appropriately.

Fold the clothes and offer services such as babysitting, etc.

11. In what situations is cell phone use permitted while you are on the job?(Required)

To answer all types of incoming calls.

We do not have a phone usage policy.

To check social media.

To call, send messages to the office and emergencies.

12. Choose the best answer. What should you make sure to do when you arrive at a client's home?(Required)

Enter and start talking to the customer about your day.

Enter the house and start the job.

Read the job notes before entering, greet the customer, and then go to unload the supplies from the car.

Read the job notes before entering the house, unload the supplies from the cart, introduce yourself to the customer.

13. What is the order to follow when starting to clean the bathrooms?(Required)

From left to right and from bottom to top.

Where it looks the dirtiest.

Do the dry areas and then the wet areas

From top to bottom from right to left or from left to right.

14. When cleaning stoves, what should we be sure not to get wet, as it can be damaged and not ignite?(Required)

The stove pilots.

All answers are correct.

Stove handles/knobs

Stove grates.

15. When cleaning electronics, which tool should we use to clean them?(Required)

16. When we clean the blinds we have to make sure that...(Required)

Only dust them

Open and lift the blinds to clean the edges of the windows from one side to the other.

To lift them up to clean them from the edge.

Spray the blinds with Red juice cleaner or soap, and then wipe with a rag

17. How can we check that we did the best possible job before leaving a house?(Required)

By locking the doors before leaving.

Walking through the house before leaving it to check that all areas have been cleaned.

All of the above

Leaving the lights off.

18. Besides checking our work, what is important to do before leaving a house?(Required)

To not forget any supplies.

To organize our things.

To say goodbye to the client if he/she is at home.

All answers are correct

19. If there are a lot of knickknacks and clutter, what can we do to keep the client's home clean and organized?(Required)

Leave it as it is, and don't move anything.

Do the best we can; however, we can clean a different shelf each time.

Clean above the ornaments with a feather duster.

Let the office know that the house has a lot of decorations.

20. What should we do if we find a messy house with a lot of clothes on the floor?(Required)

We leave it as it is and move on to another walkable part of the house.

All answers are correct

Fold the clothes and put them away in the closet.

Tidy up the items on all surfaces as much as possible, and place the clothes in a corner to clean as much flooring as possible.

21. True or False: "It is not necessary to dust all the towel racks, and refold towels if they are already folded/arranged."(Required)

False

True

22. Choose the best answer. When we wipe down the kitchen countertops, how can we check to see if they are clean and without smears?(Required)

Using our hand to feel if the surface is free of crumbs.

Tell the client or teammate to check it.

Wiping again with a sponge

Wiping again with a wet towel

23. What cleaner can we use to rinse a stainless-steel sink?(Required)

Soap and water.

Easy off

Bar keepers' friends

A towel with red juice

24. When dusting, these are some of the things that are often overlooked:(Required)

Hanging lamps, chair legs.

Window trims and moldings, ceiling fans.

AC Vents, blinds, and doors, among others.

All answers are correct

25. What is the correct way to clean art paintings?(Required)

Wet towel with red juice.

Dry towel and never wipe the fronts of the paintings.

Dust and afterwards a damp towel, we wipe around and in front of the paintings.

We do not clean the paintings.

26. To remove stains on the wall, what materials can we use?(Required)

Wet towel with blue juice.

Should only be dusted with the duster.

Wet towel with Clorox or bar keepers’ friend.

Wet towel with red juice or a magic eraser.

27.How should you use the mop head on hardwood floors?(Required)

Wet

All the answers are correct.

Very wet

Dry

28. What is the correct way to start vacuuming a room?(Required)

Starting from either side as long as you have vacuumed.

Not to vacuum if it looks clean.

Start vacuuming in the farthest corner of the room, to not leave traces

Start vacuuming in the middle and then the sides.

29. Which of these are some examples of staging a room?(Required)

Fluff pillows and fold or roll up blankets (sheets, towels), line shoes, fan magazines.

Dust the garage

Clean patios and windows.

Clean inside the ovens when you have time to do so.

30. What does one of the golden rules mean: if it is not dirty, don't over clean it (example)?(Required)

If a room looks like no one has been there, it does not need to be dusted because it still looks clean.

Vertical surfaces are rarely as dirty as horizontal surfaces. It is still necessary to clean the entire house. Still, it is unnecessary to scrub areas that only need a wipe thoroughly.

If wall towel racks have towels on them, they should be neatly folded. There is no need to unfold to shake out the towels.

A guest bathroom in which the toilet paper is still folded does not need to be cleaned because no one has been in it.

31. What is the major difference between a recurring cleaning and an initial cleaning?(Required)

In a FTI, we do very light dusting (baseboards, ceiling fans, etc.) and instead, wipe all surfaces with a damp cloth or sponge.

In a recurring clean, we don’t clean the walls or baseboards

There is no difference

In a recurring clean, we don’t clean wash the bathrooms if they look clean

32. Choose the best answer: Which areas should be cleaned during a move out/in cleaning(empty homes)?(Required)

Closets, baseboards, and fans.

Cleaning of floors, bathrooms, and kitchen.

The interior of all cabinets.

All answers are correct

Playbook quiz – English