Playbook Quiz

Date

Name

First Last

1. When 2 people clean as a team, which are the largest rooms in a house where you should begin an initial cleaning (FT)?(Required)

Kitchen, living room

Start in the bathrooms

Master bath and kitchen

Master bath, bedrooms

2. In a first-time cleaning (FT), what should be washed with a damp towel (not just dusting).(Required)

All answers are correct

Doors, window edges, stair railings.

Light fixtures, light switches, cabinets

Baseboards, reachable ceiling fans, front of cabinets.

3. Choose the best answer, which services can a customer request for an extra cost in their cleaning?(Required)

Blinds, fans and baseboards

Inside oven, refrigerator or walls

Microwave, dishwasher and drapes

Inside the oven, refrigerator or patio

4. Which is the best time to notify the office if you will need help to finish your workday?(Required)

12:00-2:00

3:30-4:30

Before 4 PM

1:30-2:30

5. Which cleaning products should not be mixed, as they may produce gases that are harmful to health?(Required)

All answers are correct

Water and bleach

Ammonia and bleach

Soap and water

6. If the shower floor is tiled, how should it be washed?(Required)

Scrub it with soap and brush and if necessary use bar keepers’ friend.

All answers are correct

Scrubbing it with the magic sponge

Scrub with soap and red juice

7. What things should be done in the bathrooms every time they are cleaned?(Required)

All answers are correct

Clean all baseboards

Wipe all doors with a damp cloth light switches and towel racks wall decorations, make sure that all towels are well folded

Behind the toilets

8. Choose the correct answer. If the stove is a gas stove, what should you do with the grates?(Required)

Soak them in the sink, then scrub them with a sponge, cleaner and brush if necessary.

If they are very dirty use Easy Off, soak them, scrub them with the sponge and brush if necessary.

If they are clean, just wipe them with a rag.

Wipe them with a rag and put them back in its place.

9. What should you do if a customer asks you to take off your shoes?(Required)

Take them off and clean wearing socks

Let the customer know that you can't for safety reasons, but you can wear shoe covers.

Do not take them off and continue working

Take them off and leave them outside the house

All answes are correct

10. Choose the best answer. How can we make a good impression with our customers?(Required)

All answers are correct.

Fold the clothes and offer services such as babysitting, etc.

Do any type of extra work the customers requests

Greet the customer when you arrive and say goodbye, respond to the customer appropriately.

11. In what situations is cell phone use permitted while you are on the job?(Required)

We do not have a phone usage policy.

To check social media.

To answer all types of incoming calls.

To call, send messages to the office and emergencies.

12. Choose the best answer. What should you make sure to do when you arrive at a client's home?(Required)

Enter the house and start the job.

Read the job notes before entering the house, unload the supplies from the cart, introduce yourself to the customer.

Enter and start talking to the customer about your day.

Read the job notes before entering, greet the customer, and then go to unload the supplies from the car.

13. What is the order to follow when starting to clean the bathrooms?(Required)

From top to bottom from right to left or from left to right.

Do the dry areas and then the wet areas

Where it looks the dirtiest.

From left to right and from bottom to top.

14. When cleaning stoves, what should we be sure not to get wet, as it can be damaged and not ignite?(Required)

Stove grates.

The stove pilots.

All answers are correct.

Stove handles/knobs

15. When cleaning electronics, which tool should we use to clean them?(Required)

16. When we clean the blinds we have to make sure that...(Required)

Only dust them

To lift them up to clean them from the edge.

Spray the blinds with Red juice cleaner or soap, and then wipe with a rag

Open and lift the blinds to clean the edges of the windows from one side to the other.

17. How can we check that we did the best possible job before leaving a house?(Required)

All of the above

Walking through the house before leaving it to check that all areas have been cleaned.

Leaving the lights off.

By locking the doors before leaving.

18. Besides checking our work, what is important to do before leaving a house?(Required)

To organize our things.

All answers are correct

To say goodbye to the client if he/she is at home.

To not forget any supplies.

19. If there are a lot of knickknacks and clutter, what can we do to keep the client's home clean and organized?(Required)

Let the office know that the house has a lot of decorations.

Leave it as it is, and don't move anything.

Clean above the ornaments with a feather duster.

Do the best we can; however, we can clean a different shelf each time.

20. What should we do if we find a messy house with a lot of clothes on the floor?(Required)

We leave it as it is and move on to another walkable part of the house.

Tidy up the items on all surfaces as much as possible, and place the clothes in a corner to clean as much flooring as possible.

Fold the clothes and put them away in the closet.

All answers are correct

21. True or False: "It is not necessary to dust all the towel racks, and refold towels if they are already folded/arranged."(Required)

True

False

22. Choose the best answer. When we wipe down the kitchen countertops, how can we check to see if they are clean and without smears?(Required)

Using our hand to feel if the surface is free of crumbs.

Tell the client or teammate to check it.

Wiping again with a wet towel

Wiping again with a sponge

23. What cleaner can we use to rinse a stainless-steel sink?(Required)

Easy off

Bar keepers' friends

Soap and water.

A towel with red juice

24. When dusting, these are some of the things that are often overlooked:(Required)

All answers are correct

Window trims and moldings, ceiling fans.

AC Vents, blinds, and doors, among others.

Hanging lamps, chair legs.

25. What is the correct way to clean art paintings?(Required)

We do not clean the paintings.

Dust and afterwards a damp towel, we wipe around and in front of the paintings.

Wet towel with red juice.

Dry towel and never wipe the fronts of the paintings.

26. To remove stains on the wall, what materials can we use?(Required)

Wet towel with red juice or a magic eraser.

Wet towel with blue juice.

Should only be dusted with the duster.

Wet towel with Clorox or bar keepers’ friend.

27.How should you use the mop head on hardwood floors?(Required)

All the answers are correct.

Very wet

Wet

Dry

28. What is the correct way to start vacuuming a room?(Required)

Not to vacuum if it looks clean.

Starting from either side as long as you have vacuumed.

Start vacuuming in the middle and then the sides.

Start vacuuming in the farthest corner of the room, to not leave traces

29. Which of these are some examples of staging a room?(Required)

Clean patios and windows.

Clean inside the ovens when you have time to do so.

Fluff pillows and fold or roll up blankets (sheets, towels), line shoes, fan magazines.

Dust the garage

30. What does one of the golden rules mean: if it is not dirty, don't over clean it (example)?(Required)

A guest bathroom in which the toilet paper is still folded does not need to be cleaned because no one has been in it.

Vertical surfaces are rarely as dirty as horizontal surfaces. It is still necessary to clean the entire house. Still, it is unnecessary to scrub areas that only need a wipe thoroughly.

If wall towel racks have towels on them, they should be neatly folded. There is no need to unfold to shake out the towels.

If a room looks like no one has been there, it does not need to be dusted because it still looks clean.

31. What is the major difference between a recurring cleaning and an initial cleaning?(Required)

In a recurring clean, we don’t clean the walls or baseboards

In a FTI, we do very light dusting (baseboards, ceiling fans, etc.) and instead, wipe all surfaces with a damp cloth or sponge.

In a recurring clean, we don’t clean wash the bathrooms if they look clean

There is no difference

32. Choose the best answer: Which areas should be cleaned during a move out/in cleaning(empty homes)?(Required)

Closets, baseboards, and fans.

Cleaning of floors, bathrooms, and kitchen.

The interior of all cabinets.

All answers are correct

Playbook quiz – English