Date

MM slash DD slash YYYY

Name

First Last

1. When 2 people clean as a team, which are the largest rooms in a house where you should begin an initial cleaning (FT)?(Required)

Master bath and kitchen

Kitchen, living room

Master bath, bedrooms

Start in the bathrooms

2. In a first-time cleaning (FT), what should be washed with a damp towel (not just dusting).(Required)

Doors, window edges, stair railings.

All answers are correct

Baseboards, reachable ceiling fans, front of cabinets.

Light fixtures, light switches, cabinets

3. Choose the best answer, which services can a customer request for an extra cost in their cleaning?(Required)

Inside the oven, refrigerator or patio

Blinds, fans and baseboards

Inside oven, refrigerator or walls

Microwave, dishwasher and drapes

4. Which is the best time to notify the office if you will need help to finish your workday?(Required)

3:30-4:30

12:00-2:00

Before 4 PM

1:30-2:30

5. Which cleaning products should not be mixed, as they may produce gases that are harmful to health?(Required)

Water and bleach

Ammonia and bleach

All answers are correct

Soap and water

6. If the shower floor is tiled, how should it be washed?(Required)

Scrub it with soap and brush and if necessary use bar keepers’ friend.

Scrubbing it with the magic sponge

All answers are correct

Scrub with soap and red juice

7. What things should be done in the bathrooms every time they are cleaned?(Required)

Behind the toilets

All answers are correct

Clean all baseboards

Wipe all doors with a damp cloth light switches and towel racks wall decorations, make sure that all towels are well folded

8. Choose the correct answer. If the stove is a gas stove, what should you do with the grates?(Required)

Wipe them with a rag and put them back in its place.

If they are very dirty use Easy Off, soak them, scrub them with the sponge and brush if necessary.

Soak them in the sink, then scrub them with a sponge, cleaner and brush if necessary.

If they are clean, just wipe them with a rag.

9. What should you do if a customer asks you to take off your shoes?(Required)

Do not take them off and continue working

Take them off and clean wearing socks

Let the customer know that you can't for safety reasons, but you can wear shoe covers.

Take them off and leave them outside the house

All answes are correct

10. Choose the best answer. How can we make a good impression with our customers?(Required)

All answers are correct.

Do any type of extra work the customers requests

Greet the customer when you arrive and say goodbye, respond to the customer appropriately.

Fold the clothes and offer services such as babysitting, etc.

11. In what situations is cell phone use permitted while you are on the job?(Required)

To check social media.

We do not have a phone usage policy.

To call, send messages to the office and emergencies.

To answer all types of incoming calls.

12. Choose the best answer. What should you make sure to do when you arrive at a client's home?(Required)

Enter and start talking to the customer about your day.

Read the job notes before entering the house, unload the supplies from the cart, introduce yourself to the customer.

Enter the house and start the job.

Read the job notes before entering, greet the customer, and then go to unload the supplies from the car.

13. What is the order to follow when starting to clean the bathrooms?(Required)

From top to bottom from right to left or from left to right.

From left to right and from bottom to top.

Do the dry areas and then the wet areas

Where it looks the dirtiest.

14. When cleaning stoves, what should we be sure not to get wet, as it can be damaged and not ignite?(Required)

Stove handles/knobs

All answers are correct.

Stove grates.

The stove pilots.

15. When cleaning electronics, which tool should we use to clean them?(Required)

Dry rag.

Feather duster.

Wipe with blue juice.

Cloth with red juice.

All answers are correct

16. When we clean the blinds we have to make sure that...(Required)

Only dust them

Open and lift the blinds to clean the edges of the windows from one side to the other.

To lift them up to clean them from the edge.

Spray the blinds with Red juice cleaner or soap, and then wipe with a rag

17. How can we check that we did the best possible job before leaving a house?(Required)

Leaving the lights off.

All of the above

By locking the doors before leaving.

Walking through the house before leaving it to check that all areas have been cleaned.

18. Besides checking our work, what is important to do before leaving a house?(Required)

To say goodbye to the client if he/she is at home.

All answers are correct

To organize our things.

To not forget any supplies.

19. If there are a lot of knickknacks and clutter, what can we do to keep the client's home clean and organized?(Required)

Do the best we can; however, we can clean a different shelf each time.

Clean above the ornaments with a feather duster.

Let the office know that the house has a lot of decorations.

Leave it as it is, and don't move anything.

20. What should we do if we find a messy house with a lot of clothes on the floor?(Required)

We leave it as it is and move on to another walkable part of the house.

Fold the clothes and put them away in the closet.

Tidy up the items on all surfaces as much as possible, and place the clothes in a corner to clean as much flooring as possible.

All answers are correct

21. True or False: "It is not necessary to dust all the towel racks, and refold towels if they are already folded/arranged."(Required)

True

False

22. Choose the best answer. When we wipe down the kitchen countertops, how can we check to see if they are clean and without smears?(Required)

Wiping again with a wet towel

Wiping again with a sponge

Tell the client or teammate to check it.

Using our hand to feel if the surface is free of crumbs.

23. What cleaner can we use to rinse a stainless-steel sink?(Required)

Soap and water.

A towel with red juice

Easy off

Bar keepers' friends

24. When dusting, these are some of the things that are often overlooked:(Required)

AC Vents, blinds, and doors, among others.

All answers are correct

Window trims and moldings, ceiling fans.

Hanging lamps, chair legs.

25. What is the correct way to clean art paintings?(Required)

We do not clean the paintings.

Dust and afterwards a damp towel, we wipe around and in front of the paintings.

Wet towel with red juice.

Dry towel and never wipe the fronts of the paintings.

26. To remove stains on the wall, what materials can we use?(Required)

Wet towel with red juice or a magic eraser.

Wet towel with Clorox or bar keepers’ friend.

Should only be dusted with the duster.

Wet towel with blue juice.

27.How should you use the mop head on hardwood floors?(Required)

Wet

All the answers are correct.

Dry

Very wet

28. What is the correct way to start vacuuming a room?(Required)

Not to vacuum if it looks clean.

Start vacuuming in the middle and then the sides.

Start vacuuming in the farthest corner of the room, to not leave traces

Starting from either side as long as you have vacuumed.

29. Which of these are some examples of staging a room?(Required)

Clean inside the ovens when you have time to do so.

Dust the garage

Fluff pillows and fold or roll up blankets (sheets, towels), line shoes, fan magazines.

Clean patios and windows.

30. What does one of the golden rules mean: if it is not dirty, don't over clean it (example)?(Required)

If wall towel racks have towels on them, they should be neatly folded. There is no need to unfold to shake out the towels.

Vertical surfaces are rarely as dirty as horizontal surfaces. It is still necessary to clean the entire house. Still, it is unnecessary to scrub areas that only need a wipe thoroughly.

If a room looks like no one has been there, it does not need to be dusted because it still looks clean.

A guest bathroom in which the toilet paper is still folded does not need to be cleaned because no one has been in it.

31. What is the major difference between a recurring cleaning and an initial cleaning?(Required)

There is no difference

In a recurring clean, we don’t clean the walls or baseboards

In a recurring clean, we don’t clean wash the bathrooms if they look clean

In a FTI, we do very light dusting (baseboards, ceiling fans, etc.) and instead, wipe all surfaces with a damp cloth or sponge.

32. Choose the best answer: Which areas should be cleaned during a move out/in cleaning(empty homes)?(Required)

All answers are correct

Cleaning of floors, bathrooms, and kitchen.

The interior of all cabinets.

Closets, baseboards, and fans.