Date

MM slash DD slash YYYY

Name

First Last

1. When 2 people clean as a team, which are the largest rooms in a house where you should begin an initial cleaning (FT)?(Required)

Master bath and kitchen

Kitchen, living room

Start in the bathrooms

Master bath, bedrooms

2. In a first-time cleaning (FT), what should be washed with a damp towel (not just dusting).(Required)

Light fixtures, light switches, cabinets

All answers are correct

Doors, window edges, stair railings.

Baseboards, reachable ceiling fans, front of cabinets.

3. Choose the best answer, which services can a customer request for an extra cost in their cleaning?(Required)

Inside oven, refrigerator or walls

Microwave, dishwasher and drapes

Blinds, fans and baseboards

Inside the oven, refrigerator or patio

4. Which is the best time to notify the office if you will need help to finish your workday?(Required)

12:00-2:00

3:30-4:30

Before 4 PM

1:30-2:30

5. Which cleaning products should not be mixed, as they may produce gases that are harmful to health?(Required)

Ammonia and bleach

All answers are correct

Soap and water

Water and bleach

6. If the shower floor is tiled, how should it be washed?(Required)

Scrub with soap and red juice

Scrubbing it with the magic sponge

All answers are correct

Scrub it with soap and brush and if necessary use bar keepers’ friend.

7. What things should be done in the bathrooms every time they are cleaned?(Required)

Behind the toilets

All answers are correct

Clean all baseboards

Wipe all doors with a damp cloth light switches and towel racks wall decorations, make sure that all towels are well folded

8. Choose the correct answer. If the stove is a gas stove, what should you do with the grates?(Required)

Soak them in the sink, then scrub them with a sponge, cleaner and brush if necessary.

If they are very dirty use Easy Off, soak them, scrub them with the sponge and brush if necessary.

Wipe them with a rag and put them back in its place.

If they are clean, just wipe them with a rag.

9. What should you do if a customer asks you to take off your shoes?(Required)

Do not take them off and continue working

Let the customer know that you can't for safety reasons, but you can wear shoe covers.

Take them off and leave them outside the house

Take them off and clean wearing socks

All answes are correct

10. Choose the best answer. How can we make a good impression with our customers?(Required)

Fold the clothes and offer services such as babysitting, etc.

Do any type of extra work the customers requests

Greet the customer when you arrive and say goodbye, respond to the customer appropriately.

All answers are correct.

11. In what situations is cell phone use permitted while you are on the job?(Required)

To check social media.

To answer all types of incoming calls.

We do not have a phone usage policy.

To call, send messages to the office and emergencies.

12. Choose the best answer. What should you make sure to do when you arrive at a client's home?(Required)

Enter the house and start the job.

Read the job notes before entering the house, unload the supplies from the cart, introduce yourself to the customer.

Enter and start talking to the customer about your day.

Read the job notes before entering, greet the customer, and then go to unload the supplies from the car.

13. What is the order to follow when starting to clean the bathrooms?(Required)

From left to right and from bottom to top.

Do the dry areas and then the wet areas

Where it looks the dirtiest.

From top to bottom from right to left or from left to right.

14. When cleaning stoves, what should we be sure not to get wet, as it can be damaged and not ignite?(Required)

Stove handles/knobs

Stove grates.

The stove pilots.

All answers are correct.

15. When cleaning electronics, which tool should we use to clean them?(Required)

All answers are correct

Feather duster.

Wipe with blue juice.

Dry rag.

Cloth with red juice.

16. When we clean the blinds we have to make sure that...(Required)

To lift them up to clean them from the edge.

Spray the blinds with Red juice cleaner or soap, and then wipe with a rag

Only dust them

Open and lift the blinds to clean the edges of the windows from one side to the other.

17. How can we check that we did the best possible job before leaving a house?(Required)

All of the above

By locking the doors before leaving.

Leaving the lights off.

Walking through the house before leaving it to check that all areas have been cleaned.

18. Besides checking our work, what is important to do before leaving a house?(Required)

To not forget any supplies.

To say goodbye to the client if he/she is at home.

To organize our things.

All answers are correct

19. If there are a lot of knickknacks and clutter, what can we do to keep the client's home clean and organized?(Required)

Clean above the ornaments with a feather duster.

Do the best we can; however, we can clean a different shelf each time.

Leave it as it is, and don't move anything.

Let the office know that the house has a lot of decorations.

20. What should we do if we find a messy house with a lot of clothes on the floor?(Required)

Fold the clothes and put them away in the closet.

We leave it as it is and move on to another walkable part of the house.

All answers are correct

Tidy up the items on all surfaces as much as possible, and place the clothes in a corner to clean as much flooring as possible.

21. True or False: "It is not necessary to dust all the towel racks, and refold towels if they are already folded/arranged."(Required)

False

True

22. Choose the best answer. When we wipe down the kitchen countertops, how can we check to see if they are clean and without smears?(Required)

Wiping again with a wet towel

Wiping again with a sponge

Tell the client or teammate to check it.

Using our hand to feel if the surface is free of crumbs.

23. What cleaner can we use to rinse a stainless-steel sink?(Required)

Bar keepers' friends

Soap and water.

A towel with red juice

Easy off

24. When dusting, these are some of the things that are often overlooked:(Required)

Window trims and moldings, ceiling fans.

AC Vents, blinds, and doors, among others.

Hanging lamps, chair legs.

All answers are correct

25. What is the correct way to clean art paintings?(Required)

We do not clean the paintings.

Dry towel and never wipe the fronts of the paintings.

Dust and afterwards a damp towel, we wipe around and in front of the paintings.

Wet towel with red juice.

26. To remove stains on the wall, what materials can we use?(Required)

Wet towel with red juice or a magic eraser.

Wet towel with blue juice.

Wet towel with Clorox or bar keepers’ friend.

Should only be dusted with the duster.

27.How should you use the mop head on hardwood floors?(Required)

Dry

All the answers are correct.

Wet

Very wet

28. What is the correct way to start vacuuming a room?(Required)

Start vacuuming in the middle and then the sides.

Start vacuuming in the farthest corner of the room, to not leave traces

Not to vacuum if it looks clean.

Starting from either side as long as you have vacuumed.

29. Which of these are some examples of staging a room?(Required)

Dust the garage

Clean patios and windows.

Clean inside the ovens when you have time to do so.

Fluff pillows and fold or roll up blankets (sheets, towels), line shoes, fan magazines.

30. What does one of the golden rules mean: if it is not dirty, don't over clean it (example)?(Required)

A guest bathroom in which the toilet paper is still folded does not need to be cleaned because no one has been in it.

If a room looks like no one has been there, it does not need to be dusted because it still looks clean.

Vertical surfaces are rarely as dirty as horizontal surfaces. It is still necessary to clean the entire house. Still, it is unnecessary to scrub areas that only need a wipe thoroughly.

If wall towel racks have towels on them, they should be neatly folded. There is no need to unfold to shake out the towels.

31. What is the major difference between a recurring cleaning and an initial cleaning?(Required)

In a recurring clean, we don’t clean wash the bathrooms if they look clean

In a FTI, we do very light dusting (baseboards, ceiling fans, etc.) and instead, wipe all surfaces with a damp cloth or sponge.

There is no difference

In a recurring clean, we don’t clean the walls or baseboards

32. Choose the best answer: Which areas should be cleaned during a move out/in cleaning(empty homes)?(Required)

Cleaning of floors, bathrooms, and kitchen.

All answers are correct

Closets, baseboards, and fans.

The interior of all cabinets.