House Check Report for Team Leaders

Technician Details
Name
Supervisor Name
Customer Name
MM slash DD slash YYYY

Reminder: The Essential 4 Leadership Principles

As leaders, remember to practice "The Essential 4" principles during your interactions with technicians. These simple actions help create a positive and supportive team environment:

  1. Make Eye Contact - Show Respect: Eye contact conveys attentiveness and respect.
  2. Smile - Set a Positive Tone: A smile encourages a friendly atmosphere and ensures feedback is received positively.
  3. Positive Energy - Inspire Enthusiasm: Your enthusiasm motivates the team and makes feedback more effective.
  4. Connect to Build Trust: Engage with fellow technicians to foster trust and teamwork. Show that you value them by making genuine connections.
    • Example: "Good morning, Maria! How was your weekend?" or "Hi Alex, how’s your family doing?"

Happy to Help: Always respond with "Happy to Help." This phrase builds a supportive culture and ensures all technicians use it with clients, enhancing their experience.

Uniform and Appearance

Uniform

Inspection of Cleaning Materials

Ensure all cleaning materials are clean to maintain quality and avoid odors:

Mopping and Vacuuming

Our most common complaints from clients, please help us reduce complaints by reminding our techs:
If mopping already:

Areas to Check

We are looking for obvious missed areas to prevent an unhappy client and use it as an opportunity to retrain our technician.
Kitchen
Hall
Bedrooms
Bathrooms
Extras (only if applicable)
Courtyards (only if applicable)

Empty Homes Reminder

If the home is empty:

Technician Morale Concerns: Please communicate any frustrations expressed by the technician and address low morale with management immediately.

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