Complaint Diagnostic

Purpose: This form should be completed each time a complaint is received to systematically address and rectify issues with our services.
Client Name(Required)

Section 1: Identifying Root Causes

Type of Complaint:
Areas to Review:
  • Technician Experience or Quality Concerns:
    • Note if the client was reassigned to a less experienced technician.
    • If this a technician with performance issues, scorecard quality with 93% or less is a red flag
Communication Issues:
Onboarding and Sales Expectations:

Section 2: Implementing Changes

Resolution Strategy:
Disciplinary Actions: