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Playbook quiz – English
Detail Cleaning Services
2022-05-21T11:16:30-05:00
Date
MM slash DD slash YYYY
Name
First
Last
1. When 2 people clean as a team, which are the largest rooms in a house where you should begin an initial cleaning (FT)?
(Required)
Master bath, bedrooms
Master bath and kitchen
Kitchen, living room
Start in the bathrooms
2. In a first-time cleaning (FT), what should be washed with a damp towel (not just dusting).
(Required)
All answers are correct
Doors, window edges, stair railings.
Light fixtures, light switches, cabinets
Baseboards, reachable ceiling fans, front of cabinets.
3. Choose the best answer, which services can a customer request for an extra cost in their cleaning?
(Required)
Inside oven, refrigerator or walls
Blinds, fans and baseboards
Microwave, dishwasher and drapes
Inside the oven, refrigerator or patio
4. Which is the best time to notify the office if you will need help to finish your workday?
(Required)
12:00-2:00
Before 4 PM
3:30-4:30
1:30-2:30
5. Which cleaning products should not be mixed, as they may produce gases that are harmful to health?
(Required)
Water and bleach
Ammonia and bleach
All answers are correct
Soap and water
6. If the shower floor is tiled, how should it be washed?
(Required)
Scrubbing it with the magic sponge
Scrub with soap and red juice
Scrub it with soap and brush and if necessary use bar keepers’ friend.
All answers are correct
7. What things should be done in the bathrooms every time they are cleaned?
(Required)
All answers are correct
Behind the toilets
Clean all baseboards
Wipe all doors with a damp cloth light switches and towel racks wall decorations, make sure that all towels are well folded
8. Choose the correct answer. If the stove is a gas stove, what should you do with the grates?
(Required)
If they are very dirty use Easy Off, soak them, scrub them with the sponge and brush if necessary.
Wipe them with a rag and put them back in its place.
If they are clean, just wipe them with a rag.
Soak them in the sink, then scrub them with a sponge, cleaner and brush if necessary.
9. What should you do if a customer asks you to take off your shoes?
(Required)
All answes are correct
Let the customer know that you can't for safety reasons, but you can wear shoe covers.
Take them off and clean wearing socks
Take them off and leave them outside the house
Do not take them off and continue working
10. Choose the best answer. How can we make a good impression with our customers?
(Required)
Greet the customer when you arrive and say goodbye, respond to the customer appropriately.
All answers are correct.
Fold the clothes and offer services such as babysitting, etc.
Do any type of extra work the customers requests
11. In what situations is cell phone use permitted while you are on the job?
(Required)
To check social media.
To call, send messages to the office and emergencies.
We do not have a phone usage policy.
To answer all types of incoming calls.
12. Choose the best answer. What should you make sure to do when you arrive at a client's home?
(Required)
Read the job notes before entering the house, unload the supplies from the cart, introduce yourself to the customer.
Read the job notes before entering, greet the customer, and then go to unload the supplies from the car.
Enter the house and start the job.
Enter and start talking to the customer about your day.
13. What is the order to follow when starting to clean the bathrooms?
(Required)
From left to right and from bottom to top.
Do the dry areas and then the wet areas
Where it looks the dirtiest.
From top to bottom from right to left or from left to right.
14. When cleaning stoves, what should we be sure not to get wet, as it can be damaged and not ignite?
(Required)
Stove grates.
All answers are correct.
The stove pilots.
Stove handles/knobs
15. When cleaning electronics, which tool should we use to clean them?
(Required)
Cloth with red juice.
Feather duster.
Wipe with blue juice.
Dry rag.
All answers are correct
16. When we clean the blinds we have to make sure that...
(Required)
Open and lift the blinds to clean the edges of the windows from one side to the other.
Only dust them
Spray the blinds with Red juice cleaner or soap, and then wipe with a rag
To lift them up to clean them from the edge.
17. How can we check that we did the best possible job before leaving a house?
(Required)
Leaving the lights off.
By locking the doors before leaving.
Walking through the house before leaving it to check that all areas have been cleaned.
All of the above
18. Besides checking our work, what is important to do before leaving a house?
(Required)
To say goodbye to the client if he/she is at home.
All answers are correct
To not forget any supplies.
To organize our things.
19. If there are a lot of knickknacks and clutter, what can we do to keep the client's home clean and organized?
(Required)
Let the office know that the house has a lot of decorations.
Do the best we can; however, we can clean a different shelf each time.
Clean above the ornaments with a feather duster.
Leave it as it is, and don't move anything.
20. What should we do if we find a messy house with a lot of clothes on the floor?
(Required)
All answers are correct
Fold the clothes and put them away in the closet.
We leave it as it is and move on to another walkable part of the house.
Tidy up the items on all surfaces as much as possible, and place the clothes in a corner to clean as much flooring as possible.
21. True or False: "It is not necessary to dust all the towel racks, and refold towels if they are already folded/arranged."
(Required)
False
True
22. Choose the best answer. When we wipe down the kitchen countertops, how can we check to see if they are clean and without smears?
(Required)
Using our hand to feel if the surface is free of crumbs.
Wiping again with a wet towel
Wiping again with a sponge
Tell the client or teammate to check it.
23. What cleaner can we use to rinse a stainless-steel sink?
(Required)
Easy off
Soap and water.
Bar keepers' friends
A towel with red juice
24. When dusting, these are some of the things that are often overlooked:
(Required)
Window trims and moldings, ceiling fans.
Hanging lamps, chair legs.
All answers are correct
AC Vents, blinds, and doors, among others.
25. What is the correct way to clean art paintings?
(Required)
We do not clean the paintings.
Dry towel and never wipe the fronts of the paintings.
Wet towel with red juice.
Dust and afterwards a damp towel, we wipe around and in front of the paintings.
26. To remove stains on the wall, what materials can we use?
(Required)
Wet towel with blue juice.
Should only be dusted with the duster.
Wet towel with Clorox or bar keepers’ friend.
Wet towel with red juice or a magic eraser.
27.How should you use the mop head on hardwood floors?
(Required)
All the answers are correct.
Very wet
Wet
Dry
28. What is the correct way to start vacuuming a room?
(Required)
Starting from either side as long as you have vacuumed.
Start vacuuming in the middle and then the sides.
Not to vacuum if it looks clean.
Start vacuuming in the farthest corner of the room, to not leave traces
29. Which of these are some examples of staging a room?
(Required)
Dust the garage
Clean inside the ovens when you have time to do so.
Fluff pillows and fold or roll up blankets (sheets, towels), line shoes, fan magazines.
Clean patios and windows.
30. What does one of the golden rules mean: if it is not dirty, don't over clean it (example)?
(Required)
A guest bathroom in which the toilet paper is still folded does not need to be cleaned because no one has been in it.
If wall towel racks have towels on them, they should be neatly folded. There is no need to unfold to shake out the towels.
If a room looks like no one has been there, it does not need to be dusted because it still looks clean.
Vertical surfaces are rarely as dirty as horizontal surfaces. It is still necessary to clean the entire house. Still, it is unnecessary to scrub areas that only need a wipe thoroughly.
31. What is the major difference between a recurring cleaning and an initial cleaning?
(Required)
In a recurring clean, we don’t clean the walls or baseboards
There is no difference
In a recurring clean, we don’t clean wash the bathrooms if they look clean
In a FTI, we do very light dusting (baseboards, ceiling fans, etc.) and instead, wipe all surfaces with a damp cloth or sponge.
32. Choose the best answer: Which areas should be cleaned during a move out/in cleaning(empty homes)?
(Required)
Closets, baseboards, and fans.
All answers are correct
Cleaning of floors, bathrooms, and kitchen.
The interior of all cabinets.
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