Frequently Ask Questions
DO I NEED TO BE HOME WHEN YOU CLEAN?
You can be home if you like, but most customers prefer to provide us a key that is kept in a locked key storage device at our office. You can also leave the key in a safe place outside your home. However, this is not a very secure system and we do not encourage it but we can use it if requested. Other customers let the maids in and go run errands while our maids are cleaning.
IS THERE A CANCELLATION FEE FOR CANCELLING MY APPOINTMENT?
We would greatly appreciate a 48-hour notice for any re-scheduling. We understand emergencies do arise unexpectedly but our business incurs losses when appointments are not canceled in a timely manner. There will be a $50 cancellation fee for all appointments canceled less than 24 hours before scheduled service. This fee will apply if maids show up at your home and cannot be let in. There will also be a cancellation fee for utilities (water and electricity) not being on for move in/out cleanings. Also, customers will be subject to this fee if maids arrive at your home and they do not have a way of entering the property.
WILL I HAVE THE SAME CLEANING CREW EVERY TIME?
Upon request, we will make every effort to have the same cleaning service team every time. Occasionally, when one or both of your cleaning professionals is ill, on vacation or has a day off we try to send at least one of the professionals from your team with a substitute. Please keep in mind that all of our personnel are highly trained and use consistent cleaning techniques.
SHOULD I TIP MY MAIDS?
A tip is neither required nor implied. It is appreciated because it’s indicating you liked their hard work.
DO YOU REQUIRE CONTRACTS?
We are confident that you will love our services that there is no need for contracts.
CAN I USE YOU ONLY ONCE OR OCCASIONALLY?
Absolutely, most of our business is based on regular cleanings (weekly or bi-monthly). We also provide spring cleaning, move in/move out cleanings and before or after party cleanings. We clean whenever you need us to do so. Give us a chance; try us once for a fill-in and we are confident you’ll love us.
HOW DO I PREPARE FOR THE CLEANING?
Please inform us of any important notes or special requests you have. It is important you inform us of any home entry instructions, pet precautions we should take or any other specifics about your household.
We do not provide any household organizational services. We recommend customers pick up any large amounts of clothes, shoes, toys, etc. before the maids arrive. We are not asking you to clean, that is our job but we want to make sure our maids concentrate in cleaning and not organizing.
DO I NEED TO PROVIDE THE CLEANING SUPPLIES?
No, we will provide all the necessary supplies. However, if you have special products you will like us to use we will be happy to use your supplies. Please keep in mind we are not liable for any damages that your supplies may cause to the home. Our supplies are tested and proven, more
ARE YOU INSURED and RELIABLE?
Yes, we are insured and bonded for the protection of our customers. Liability insurance protects you and will cover damage to your home or property that is caused by our maids. You are more than welcome to request a copy of our insurance certificate.
WHAT IF SOMETHING WAS MISSED AND I AM UNSATISFIED WITH THE CLEANING?
We pride ourselves in providing the best customer service in town. The maids are never rushed on a job. We named our company “Detail Cleanings” because we truly believe every aspect of the service is important. If you feel like the quality of the job was not what you expected, please call or email us within 24 hours and we will re-do it at no extra charge.
Any feedback is always appreciated, both positive and negative. If a small area was missed please let us know- we do not want to make the same mistake twice. We strive to improve our customer satisfaction on a consistent basis.
WHAT MAKES US BETTER THAN A FRANCHISE CLEANING COMPANY?
We are locally owned and operated by members of your community. The latter allows us to keep our prices affordable and be more flexible to meet your needs.
WHAT GEOGRAPHICAL AREA DO YOU SERVE?
We service most of Houston and surrounding areas. Please contact us to confirm your area.
WHAT DO I DO WITH MY INDOOR PETS?
We are a very pet-friendly company. It is our priority to safeguard and keep them in designated areas. However, if you have a large dog we ask that you please separate the dog from the housekeeper while cleaning. Pet owner is entirely responsible for any medical payment or injuries incurred by any pet.
HOW DO I PAY?
- Payment is due upon job completion. We accept cash, check or credit card.
- Checks payable to Detail Cleaning Services or Detail Maid Services.
- You can also send us an electronic transfer(Chase QuickPay, WellsFargoSurepay, etc) by using our business name Detail Maid Services and email(firstname.lastname@example.org). The electronic payment method is easy to schedule and the best part is that there are no fees.
WHAT IF AN ITEM IS BROKEN OR DAMAGED WHEN THE MAIDS CLEAN MY HOME?
The maids always take the necessary precautions to avoid any incidents at your home. We carry insurance to give you that peace of mind. If you have any sentimental value items that you consider irreplaceable, please put them away the day of the cleaning.
WHAT IF I FORGET MY CLEANING APPOINTMENT DAY?
If requested, we can gladly send you a reminder a couple of days before the cleaning. We give you the option of email or text, whichever works best for you. If you need to cancel an appointment, we ask that you cancel 24 hours before the cleaning to avoid a cancellation fee.
SKIP SERVICE POLICY
If you need to skip a cleaning, that will not be problem. If you are a routine customer and call or email to reschedule for any reason, your rate will change to whatever time period applies. For example, if you are a bi-weekly customer and skip a cleaning, you will fall under the monthly rate the next time we go to your home. This is because of the extra dust and dirt that builds up in the home.
DO YOU OFFER GIFT CERTIFICATES?
Yes we do! They are wonderful gifts. The can be for birthdays, Christmas, Anniversary, Mother’s Day, Valentine’s Day, etc.